ROADMAP FOR THE INFORMATION SUPERHIGHWAY Internet Training Workshop

MAP-EXTRA: Advertising on the Internet

"They all laughed when I sat down at the piano, but oh!, when I
began to play ..."
John Caples, legendary advertisement for mail-order piano lessons, 1925

This lesson is not in the syllabus, but I thought it would be a neat follow-up to MAP09: Spamming and Urban Legends.

Things change rapidly on the net, perhaps no more rapidly than in the area of advertising, but there are a few general principles that are likely to stay put for a while.

First, generally speaking, don't. If you work for a company that makes a product, you'll draw more flames than orders if you try to use the net to advertise that product.

Advertising That's OK

There are a couple of exceptions. In some musical groups, very few people will object if you advertise a home-made or home-distributed recording your band has made (but see below for exceptions). And if you have one computer or bicycle to sell, it's OK to advertise it in the appropriate Usenet newsgroup (e.g., misc.forsale.computers.pc-clone, rec.bicycles.marketplace). If you have a warehouse full of computers or bikes and you're in the business of selling them, that's probably over the line.

A second exception is on the Web. If your company has a homepage, websurfers who call it up would be offended if you didn't have information on your products, distributors, and so on.

A third exception is if somebody asks an technical question such as "Who makes an Ada compiler for the MIL-STD-1750A processor?" it's generally considered OK to answer "We do" and to give a point of contact. Just make sure your posting is information, not ad copy. Often the person answering will say something like "Blatant commercial plug:" so he's not accused of being deceptive.

Deception

Deception is another matter entirely. There's a new form of advertising that's showing up on some of the musical newsgroups. Someone will post a message giving a rave review of the new CD by group X. A while later he'll rave about group Y and artist Z. It turns out that the only thing he ever has to say are rave reviews of new CDs. And all the artists he raves about record for the same major label. After not too much detective work it turns out that our hero works for (now let's not always see the same hands) the record label.

It's not restricted to musical groups, either. A well-known scenario has person A ask a question like "what's the best product to do W?" Shortly afterward, person B replies that the new offering P from R Software solves that problem, is cheap and easy to install, and everybody should have one. A while later on another group A reappears with another question, and sure enough, product Q from R Software is the answer to the world's ills.

I haven't the slightest idea why a company would risk earning a reputation for unethical dealings, but if you're sleazy enough to think these are good ideas, please be aware that there are folks on the net who delight in exposing scams of this sort, and you'll be found out in short order.

Appropriate Forums

Sending out e-mail to every LISTSERV and Usenet newsgroup has already been covered in MAP09: Spamming and Urban Legends. Don't do it. There are companies who sell mailing lists of e-mail addresses. I find the prospect of junk-email frightening: there are companies and organizations who would pull their workers off the net rather than subject them to such misuse of company resources.

And you hardly need to be told that advertising a bicycle for sale in rec.arts.marching.drumcorps or talk.politics.tibet is a waste of time.

But there's a subtler point. Many of the Usenet hierarchies have a special "marketplace" newsgroup. It's safe to assume that any related group does NOT want ads. For example, there's a newsgroup called rec.music.makers.marketplace and it's a good bet that your offer of a synthesizer for sale will not be welcome on rec.music.makers.synth.

There is a List of Active Newsgroups available on news.answers that lists the active Usenet newsgroups. Look there to find out where the "marketplace" and "forsale" groups are.

When you touch on the sensitive area of advertising it's all too easy to earn a reputation for being dishonest, when all you really are is ignorant. Save your reputation by knowing what the rules are before you advertise.

Resources

Net policy and attitudes toward advertising are evolving so rapidly that this article is virtually guaranteed to be out of date. Two articles available on the Usenet newsgroup news.answers, "swap-guide" and "Advertising FAQ", discuss some of the cultural issues involved in buying and selling on the net.

A listserv INET-MARKETING has started in the last few months to discuss "marketing goods and services in an appropriate way on the Internet". To join, send a mail message to listproc@einet.net containing 

      SUBSCRIBE INET-MARKETING Your Name
Another list at the same site WWWORDER (subscribe similarly) discusses "practical issues of World-Wide Web order form implication". 

   (\__/)  .~    ~. ))
   /O O `./      .'               PATRICK DOUGLAS CRISPEN
  {O__,   \    {                   PCRISPE1@UA1VM.UA.EDU
    / .  . )    \                THE UNIVERSITY OF ALABAMA
    |-| '-' \    } ))
   .(   _(   )_.'         Roadmap: Copyright 1994 Patrick Crispen.
  '---.~_ _ _&                      All rights reserved.

                          The views expressed in this letter do not
                            necessarily represent the views of the
                             University of Alabama - Tuscaloosa.
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Translated to HTML by Linda Sue Sohn (sohn@ll.mit.edu)
@(#)ADVERT.html 1.1 (Roadmap Workshop) 2/20/95 08:44:42

Updated: 1995-03-28, 17:37