Events FOR IMMEDIATE RELEASE September 8, 2006 Contact: Robin Micket (860) 548-7894 Rensselaer's Connecticut Quality Council Presents 2006 Quality Symposium EVENT: The Connecticut Quality Council (CQC) at Rensselaer's Hartford Campus is offering the 2006 Quality Symposium. This full-day program includes the keynote address, “Improving Quality and Performance in Service Organizations,” by Leslie Behnke, Vice President, Six Sigma Business Excellence, CIGNA. In addition, there are twelve breakout session options running in three parallel tracks: “Leadership,” “Tools & Techniques,” and “Forward Thinking.” The symposium is recommended for all manufacturing, service, government, education, healthcare, and non-profit professionals interested in teamwork and employee involvement, process approach and development, customer focus, and continuous improvement. DATE: Wednesday, October 4, 2006 TIME: 8 a.m. – 3:45 p.m. BREAKFAST AND REGISTRATION: 7:30 a.m. – 8 a.m. LOCATION: Rensselaer's Hartford Campus, 275 Windsor Street, Hartford, Connecticut ADMISSION: Pre-registration is required and open to all interested participants. Special rates apply for CQC member companies. KEYNOTE ADDRESS: Improving Quality and Performance in Service Organizations A large Connecticut based insurance organization identified the need to increase customer satisfaction and improve productivity through the implementation of quality tools and techniques. Commodity pricing orientation and increased regulations required a need for systematic change. Leslie Behnke, Vice President, Six Sigma Business Excellence, CIGNA, will discuss how to integrate a full range of quality tools and techniques to achieve improved business outcomes in a service organization. Join us as she shares her thoughts, insights, and learning from her experiences. BREAKOUT SESSIONS AND MORE: Four one-hour breakout sessions offering 3 concurrent tracks, will provide twelve topic options. The registration fee includes a continental breakfast, lunch, materials, and networking opportunities. MORE INFORMATION: Registration forms and the full agenda for the symposium including detailed session and speaker information are available at: www.ctqualitycouncil.org. To learn more about the symposium or for any questions, please call (860) 548-7818 or e-mail: cqc-info@rh.edu. # # # BACK to News and Events