Events FOR IMMEDIATE RELEASE September 20, 2005 Contact: Robin Micket (860) 548-7894 Rensselaer's Connecticut Quality Council Presents 2005 Quality Symposium EVENT: The Connecticut Quality Council (CQC) at Rensselaer's Hartford Campus is offering the 2005 Quality Symposium. This full-day program includes the keynote address, “Mapping to Change,” by Bob Sorrenti, M.D., Vice President, UniCare Insurance, a division of WellPoint Inc. In addition, there are twelve breakout session options running in three parallel tracks: “Leadership,” “Tools & Techniques,” and “Thinking Out of the Box.” The symposium is recommended for all manufacturing, service, government, education, healthcare, and non-profit professionals interested in teamwork and employee involvement, process approach and development, customer focus, and continuous improvement. DATE: Tuesday, October 11, 2005 TIME: 8 a.m. – 3:45 p.m. BREAKFAST AND REGISTRATION: 7:30 a.m. – 8 a.m. LOCATION: Rensselaer's Hartford Campus, 275 Windsor Street, Hartford, Connecticut ADMISSION: Pre-registration is required and open to all interested participants. Special rates apply for CQC member companies. KEYNOTE ADDRESS: Mapping to Change – A Process Mapping Case Study When an organization needs to change, a viable option is process mapping. A large health care insurance organization (responsible for over 200,000 lives) decided they needed to increase their customer satisfaction and productivity to retain a major account. Competitive pressure, a commodity pricing orientation, and increased regulations dictated a need to change. Bob Sorrenti was the leader of the group and sponsored the application of “Process Mapping” as a major tool to implement the change. Join us as he shares his thoughts, insights, and learning from this very real and complex quality initiative. BREAKOUT SESSIONS AND MORE: Four one-hour breakout sessions offering 3 concurrent tracks, will provide twelve topic options. The registration fee includes a continental breakfast, lunch, materials, and networking opportunities. MORE INFORMATION: Registration forms and the full agenda for the symposium including detailed session and speaker information are available at: www.ctqualitycouncil.org. To learn more about the symposium or for any questions, please call (860) 548-7818 or e-mail: cqc-info@ewp.rpi.edu. # # # BACK to News and Events