The Cole Library has established the following Performance Standards:

Library staff provides prompt, knowledgeable and helpful service in person and on the telephone.

Library staff provides prompt, knowledgeable and helpful service via e-mail.

The library provides an environment conducive to research and study.

It is easy to find your way through the Cole Library.

The library hours are convenient and adequate.

The library provides access to sufficient materials for the completion of course assignments (through books, periodicals, Interlibrary Loan, CD-ROM products and web-based databases).

The web-based subscription databases provide useful, relevant information for the completion of course assignments.

The web-based subscription databases are accessible and easy to use from the home or office.

The web-based subscription databases are accessible and easy to use from within the Rensselaer at Hartford building.

Library-produced web materials (such as the Subject Guides and the Industry Data Finder) are easy to use and provide useful information and links.

The periodical collection is current, useful, relevant and adequate.

The book collection is current, useful and relevant to course content and assignments.

The computer equipment in the library functions reliably at all times.

The library's Interlibrary Loan service is prompt and reliable.

Interlibrary Loan notification and delivery methods are convenient and efficient.

We encourage Rensselaer at Hartford students to submit comments and suggestions about the library's resources, services and performance. Submit your comments to .

To learn more about mission statements, you may wish to refer to the MISSION STATEMENT BOOK, available in the Cole Library's reference collection, REF HD 30.285 .A27.

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